Terms and Conditions
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Effective Date: 16 November 2024
Welcome to Merry Harriers Garden Centre & Restaurant! These terms and conditions govern your use of our website and any purchases or services offered through it. By using our website or making a purchase, you agree to these terms and conditions.
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1. General Information
1.1. The website is operated by The Serna family, located at Merry Harriers.
1.2. Our contact email is , and our phone number is 01237 431611.
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2. Products and Services
2.1. All products and services offered are subject to availability.
2.2. Images of products are for illustrative purposes only. Actual items may vary slightly due to factors such as plant seasonality or packaging changes.
2.3. We reserve the right to change prices and descriptions without prior notice.
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3. Restaurant Terms
3.1. Our garden centre features an on-site restaurant, subject to availability during opening hours.
3.2. Reservations are recommended during peak times. Walk-ins are accepted based on seating availability.
3.3. Food allergies: We aim to accommodate dietary needs, but cross-contamination cannot be guaranteed. Please notify staff of any allergies or dietary requirements when ordering.
3.4. Outside food and beverages are not permitted in the restaurant.
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4. Payment Terms
4.1. Payment can be made via credit/debit card, PayPal, or other payment methods listed on the website.
4.2. All transactions are processed securely. Your payment details are not stored on our servers.
4.3. Payment must be made in full at the time of purchase.
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5. Delivery and Collection
5.1. Delivery services are available for certain products. Fees and availability depend on your location.
5.2. Delivery timelines are estimates and may vary due to unforeseen circumstances.
5.3. Click-and-collect orders must be picked up within [timeframe, e.g., 7 days] of notification.
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6. Returns and Refunds
6.1. **Plants and Perishable Goods:** Due to their nature, plants and perishable goods are non-returnable unless proven faulty upon receipt.
6.2. **Non-Plant Products:** Unused items can be returned within 14 days with proof of purchase for a refund or exchange.
6.3. Refunds will be processed to the original payment method within 7–10 business days.
6.4. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
6.5. Sale items are non-refundable unless faulty.
6.6. **Clothing returns:** Clothing must be returned within 14 days of purchase. It must be unworn and accompanied with the original receipt.
6.6.1. Clothing may only be returned for an exchange or credit note.
6.6.2. Earrings cannot be returned due to hygiene reasons.
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7. Gift Vouchers
7.1. Gift vouchers are valid for 12 months from the date of purchase.
7.2. Vouchers cannot be exchanged for cash or used to purchase other vouchers.
7.3. Lost or stolen vouchers will not be replaced.
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8. Privacy and Security
8.1. We respect your privacy. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.
8.2. We use SSL encryption to ensure secure transactions on our website.
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9. Limitation of Liability
9.1. We are not liable for any indirect or consequential damages arising from the use of our website or products.
9.2. Our liability is limited to the value of the product purchased.
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10. Amendments
10.1. We reserve the right to update these terms and conditions at any time. Changes will be effective upon posting to the website.
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. Governing Law
11.1. These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of the United Kingdom.
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If you have any questions about these terms, please contact us at shop@merryharriers.co.uk.
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Privacy Policy
Effective Date: 21 November 2024
Merry Harriers Garden Centre & Restaurant (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.
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1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you interact with our website or services:
- Name
- Contact details: shop@merryharriers.co.uk, 01237 431611
- Payment information (processed securely and not stored on our servers)
- Order history and preferences
1.2 Non-Personal Information
We collect non-personal information through cookies, logs, and analytics tools to improve your website experience. This includes:
- IP address
- Browser type
- Pages viewed
- Time spent on the website
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2. How We Use Your Information
We use your information for the following purposes:
- To process orders:** Fulfill purchases, arrange delivery, or provide click-and-collect services.
- To improve our website: Analyse usage patterns to enhance user experience and optimise content.
- To communicate with you: Send updates, respond to inquiries, or notify you about orders and services.
- For marketing purposes: Send promotional emails or newsletters, if you have opted in. You can opt out anytime.
- To ensure security: Protect against fraud and unauthorized access to your data.
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3. Sharing Your Information
We will not sell, rent, or trade your personal information. However, we may share your data with trusted third parties to provide our services, including:
- Payment processors (to handle secure transactions)
- Delivery services (to complete orders)
- Website hosting and analytics providers (to maintain and optimise our website)
These third parties are obligated to protect your data and use it solely for the intended purpose.
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4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small files stored on your device that help us enhance your browsing experience.
4.2 How We Use Cookies:
- To remember your preferences (e.g., shopping cart contents).
- To track website usage and improve functionality.
- For marketing and advertising purposes.
4.3 Managing Cookies:
You can manage or disable cookies through your browser settings. However, some website features may not function properly without cookies.
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5. Data Security
We take appropriate measures to safeguard your personal information, including:
- SSL encryption for secure transactions.
- Regular website security monitoring.
- Restricting access to personal data to authorised personnel only.
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6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct your information.
- Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
- Objection: Opt-out of receiving marketing communications or withdraw consent for data processing.
To exercise these rights, contact us at accounts@merryharriers.co.uk.
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7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your data.
--9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated effective date.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: shop@merryharriers.co.uk
- Phone:01237 431611
- Address: Merry Harriers, Woolfardisworthy, Bideford, Devon, EX39 5QH